Refunds are contingent upon inspection of item(s) once we receive it. You must contact us within 14 days of purchase date to request a refund. Items returned after 14 days may not be refunded. You will be responsible for shipping the item(s) back to us along with the Order Number. Shipping with tracking is highly advised as we are not responsible for undelivered packages.
Missing or Damaged Items If you find a product missing from your delivery, a fault or damaged item in your delivery please contact us via Contract page within 48hrs. Missing, damaged or not required items must be reported within 48 hours of receipt of delivery. Claims outside of the above timescale will not be considered. Your statutory rights are not affected.