At Island Vape UK we will do our utmost to resolve any issues you are having with your purchase. All electronic cigarette components have a limited life span and will eventually need to be replaced.


All products minus eLiquids can be returned to us within 28 days of purchase providing the item is still in its original and unused condition. Atomizers and Cartomizers have a dead on arrival warranty, so please let us know within 24 hours of receiving your item if it is damaged or faulty, and we will replace it or refund where possible. If the timescales exceeds 24hrs or the item has been used, we cannot always offer a refund.


E-Liquids cannot be returned under any circumstances, if we have sent out the wrong order we will send out a replacement immediately once we receive confirmation that the wrong item has been returned. IAll batteries have a 28 day warranty that covers electrical faults, please note E-Cig batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is DOA or faulty within 28 days email us and we will send out a replacement.

 

Any advanced Kits come with a 6 month+ warranty that will cover the main body only and not chargers and batteries, the warranty for these devices will not cover physical damage or wear and tear. All chargers and batteries will have a 28 day warranty.


All products are thoroughly checked and tested before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange.


Returns are to be paid by the customer. We do not cover any postage or courier for returns. If you have any questions please contact us via email, the website, Facebook or phone. 

If you are returning any item, please email us providing the following information.

 

- Order number

- Name

- Address

- Reason for return (faulty, change of mind, etc.)

At Island Vape UK we will do our utmost to resolve any issues you are having with your purchase. All electronic cigarette components have a limited life span and will eventually need to be replaced.


All products minus eLiquids can be returned to us within 28 days of purchase providing the item is still in its original and unused condition. Atomizers and Cartomizers have a dead on arrival warranty, so please let us know within 24 hours of receiving your item if it is damaged or faulty, and we will replace it or refund where possible. If the timescales exceeds 24hrs or the item has been used, we cannot always offer a refund.


E-Liquids cannot be returned under any circumstances, if we have sent out the wrong order we will send out a replacement immediately once we receive confirmation that the wrong item has been returned. IAll batteries have a 28 day warranty that covers electrical faults, please note E-Cig batteries can be fragile and we will not cover physical damage or wear and tear. If the battery is DOA or faulty within 28 days email us and we will send out a replacement.

 

Any advanced Kits come with a 6 month+ warranty that will cover the main body only and not chargers and batteries, the warranty for these devices will not cover physical damage or wear and tear. All chargers and batteries will have a 28 day warranty.


All products are thoroughly checked and tested before they are dispatched to our customers. However, we also know there is a small chance that a product could arrive dead or faulty, if this is the case please inform us immediately to arrange an exchange.


Returns are to be paid by the customer. We do not cover any postage or courier for returns. If you have any questions please contact us via email, the website, Facebook or phone. 

If you are returning any item, please email us providing the following information.

 

- Order number

- Name

- Address

- Reason for return (faulty, change of mind, etc.)